Upstream Advisory I Performance

Flexible Operating Model

Imagination will take you everywhere

Change Better. We support companies to structurally improve their business…

In a world of constant disruption and change companies are struggling. To compete create a clear strategy, invest in the development of the skillset of the people and understand how to unlock your potential to realize your ambitions. Based on our experience, we share a structured approach to establish a Flexible Operating Model.

If you don't win people's hearts, you don't make real change happen


(1) Listen to your customer and understand the market

Listen to the Voice of the Customer and get your head around the (end2end) customer journey. Why do they buy your product? How much are they willing to pay for? Understand where the market is today. Anticipate on how it will evolve tomorrow. Imagine the future. Logic will get you from A to B. Imagination will take you everywhere 


(2) Leadership

Demonstrate leadership with effective communication and enforce complete alignment across the organization. Empower teams and individuals driven by coaching and capability building. 


(3) Value Creation by simplicity and quality

Stop overcomplicating. Keep it simple in order to become an adaptable organization. Select and handpick your project team wisely. Start to develop a project charter. Scope the project and prioritize. Organizations must think carefully where they allocate resources (equipment, people and money) and time.


(4) Agile Release Trains

Establish agile release trains to encourage the development of high performing, cross functional teams. Start small. Do not try to boil the ocean at once. Develop pilot projects in short sprints. Approach key stakeholders to help and support the roll-out of any pilot program. Those who sign up are your change agents and will show ownership.


(5) Plan, Do/ Test, Check, Act

Break down the body of work to be done into pieces. What are key strategic initiatives? Prioritize based on effort versus impact, with quick wins up to idea catalog.

- Plan : the activities to be done on a timetable

- Do : run a test of the potential solution(s)

- Check : analyse the test results and find the root cause of the problems

_ Act : implement the solution(s) elsewhere, as the new standard baseline


(6) Visual Management

Marketing will drive brand value and visual management enables data driven leadership. Always interpret numbers and graphs.. What do you see? Better precise information about a part of the population than vague information about the whole population.


…with our head in the sky and feet in the mud