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Over 70% of all projects fail due to lack of a warm hand and takeover. Make sure the project team sufficiently invests time to transfer the project control to the new process owner. Also make sure the process owner has sufficient time reserved to monitor the process.
Stable processes we shall predict and unstable processes we shall control
At the end of any project there will be a management presentation. Always add a proposal how to control and monitor the process.
Make sure the project team develops a Control Plan. A document which tells the process owner how to manage the process.
Institualising the Control Plan
Step 1 - Determine the impact of the changes
Step 2 - Institutionalizing the changes
Collect kwaliatative data from voice of the business and quantative data from applicable softare applications. Before moving forward you schould do a sufficient in depth data validation analaysis. Is the input an opinion, multiple opinions alike parrots or a true fact of life.
In general, the performance graphs will be presented as a Statistical Process Control. The purpose is to recognize one-off items as soon as possible so they can re resolved amd convert common causes into special causes whether possible optimizing the process to reduce variation.
It is highly recommended that the actual process owner is only part of the project team in the early days.
Warm Hand and Takeover
Organize a warm hand and takeover meeting.
Remember a handover is not an “over the wall” event. This is a transitional process, over time, with the operational team engaged in all stages of the project. The process owner should always own their process. The handover represents a formal point in time, where the process owner agrees that the project has been completed and therefore takes ownership of the implemented improvements and corresponding process performance
Remember
Customers have Specifications (USL - LSL = Voice of the Customer)
Processes have Control Limits (UCL - LCL inherent to the process)
Customer Specification Limits ≠ Control Limits
…with our head in the sky and feet in the mud
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